Refund policy

At P'tit Arc-en-ciel, we stand by the quality of our products. If you believe you have received a faulty item, please contact us within 7 days of receiving your order, and we will work with you to resolve the problem quickly.

If you change your mind, unfortunately we are unable to offer you an exchange or refund of your product. 

Damaged products

Please check your order on receipt and contact us immediately if the item is faulty, damaged or you receive the wrong item, so that we can assess the problem and rectify it.

Refunds

We will inform you once we have received and checked your return, and let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded to your original payment method within 10 working days. Please bear in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since your return was approved, please contact us at info@ptitarcenciel.ch.